Whether you need to make changes to your tool to improve your processes or you need an expert on-site fast, we can make it happen. At S-Cubed, we pride ourselves on being responsive to our clients’ needs. When something changes in your workflow or processes, we work with our clients to make changes to the software and/or support you in changing/adapting your equipment.
Our clients rate our overall equipment effectiveness (OEE) at 95%—a world-class rating. But when something comes up, they also know we’re available to support them.
Get in touch to learn more about the S-Cubed experience.
How can we support you in bettering your processes by bettering your tools? Perhaps you’re adding or changing solvents. Or perhaps you need feedback on whether a change is possible. We work with our clients to quickly provide a quote and implement your changes.
Reach out and we can get you a quote back in as little as one business day. Because our engineering team is all located within our New Jersey headquarters, we are able to discuss your needs quickly and come back to you with suggested solutions.
Plus, since we make all of the parts in-house, we are able to “turn on a dime” and implement your changes quickly—in as little as two weeks.
Unlike our competitors, who may give customers a quote of 3-4 weeks of lead time, we are responsive to your requests within 24 hours and can be on-site as soon as 48 hours. Plus the same people who integrate our equipment also go on-site to service our clients’ equipment, meaning you’re getting the most knowledgeable experts.
With our “My Goodness!” subsystem, which integrates AI and machine-learning to monitor your equipment, we help you reduce downtime.
How do we do it? We monitor parameters including enclosure (ambient) temperature, particulate concentration throughout the enclosure, exhaust flow rate and pressure, consumption (flow) rates of solvents and polymers (resist), and much more. That allows us to know ahead of time when a board is going bad or there are issues with the equipment, and we work with you to service your equipment before it slows you down.
Learn more about the My Goodness! subsystem.
What’s unique about S-Cubed is that we are vertically integrated—we make the critical parts within our equipment, which means spare parts are available to you quickly, so you can minimize downtime.
Plus we continuously work with our suppliers to make sure that you always have the needed parts available to you.
We work closely with our clients to improve their processes and get the most out of our equipment—throughout the lifetime of your equipment. Reach out to learn more about how we can support you today.
Want to get the most out of our top-tier service? Clients on our extended warranty plans get priority service and spare parts at the best prices, beyond the initial warranty period. Plus our warranty program is the best way to:
Contact us to learn more about how we can customize the length and payment terms of your warranty to suit your needs.
